I can see the relief on the staff member by identifying the real cause of what happened in her area to cause a down trending situation. It was not that she was getting lazy and not doing her job. It had just gotten to the point where she was not able to accomplish all the extra work she had due to increased number of patients seen and to being under-staffed.
I can see how this staff member will now see the true benefit of logging everything she is doing, so she can be accountable. On the other hand, and most importantly, one will be able to identify any bad situation before it’s allowed to get any worse.