There are 100 numbered questions overall; 1 - 50 on this page. Answer each question one of three ways by selecting one of the boxes next to each question:
+ (Plus) means I AGREE, YES or MOSTLY YES
M (Middle) means UNCERTAIN, MAYBE, NEITHER YES nor NO
— (Minus) means I DISAGREE, NO or MOSTLY NO
Answer the questions based on the main product or service that you deliver. "Customers" includes "Clients," "Patients" and so on, as appropriate. Answer should be based on present conditions and circumstances.