Business Analysis

There are 100 numbered questions overall; 1 - 50 on this page. Answer each question one of three ways by selecting one of the boxes next to each question:

+ (Plus) means I AGREE, YES or MOSTLY YES

M (Middle) means UNCERTAIN, MAYBE, NEITHER YES nor NO

— (Minus) means I DISAGREE, NO or MOSTLY NO

Answer the questions based on the main product or service that you deliver. "Customers" includes "Clients," "Patients" and so on, as appropriate. Answer should be based on present conditions and circumstances.

1. I am achieving my financial goals for my company.*

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2. I have very good success at finding and hiring capable employees.*

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3. Little competition exists in our market.*

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4. I give my credit collection staff a rating of 9 out of 10 or better.*

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5. In terms of what we deliver to our customers, we are technically the best.*

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6. I have a regular check on the quality of my product/service.*

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7. We use surveys when going after new business.*

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8. I often feel guilty about not spending more time with my family.*

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9. Owners and managers should give unexpected bonuses to keep employees on their toes instead of having a routine system of bonuses.*

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10. I believe that people can be helped.*

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11. There has been a downtrend in our profitability over the past 12 months.*

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12. Employees often don't understand how their jobs affect others in the company.*

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13. The on-going needs of our customers are well-defined and used for increasing sales to them.*

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14. Customers often complain about errors in their accounts.*

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15. What we deliver to our customers is normally on time and better than they expected.*

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16. I use customer complaints as a means to improve the business.*

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17. We keep a record of new clients and know how effective our promotion is.*

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18. There are influences outside my business that demand my attention right now.*

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19. It is only natural for labor and management to be mistrustful of each other.*

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20. There is something missing in my life.*

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21. We have cash flow problems that need to be resolved.*

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22. Newly hired employees in my business are quickly trained and soon functioning well at their jobs.*

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23. Our promotional materials effectively produce repeat business.*

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24. I am kept waiting for up-to-date figures on Accounts Receivable.*

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25. If I had better equipment, I could produce a better product/service for my customers.*

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26. My staff know they're good. I don't need to praise them.*

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27. We have effective and proven programs for generating new sales.*

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28. There's quite a bit of stress in my life.*

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29. Trying to define and measure results produced by each employee would be a waste of time.*

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30. There are other things that I think I should be doing with my company.*

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31. My company has been involved in litigation as a defendant within the past two years.*

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32. I often find myself solving problems that others (managers or employees) should handle.*

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33. We do not have a regular communication going out to our regular customers.*

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34. My company has an excellent credit rating.*

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35. My sales department frequently complains about deliveries.*

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36. My business has no call for "correction programs."*

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37. Our company is getting positive exposure from newspaper articles, free publicity, etc..*

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38. I'm concerned about my health at times.*

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39. Teamwork inhibits creativity.*

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40. There are some problems in my business for which I have no solutions.*

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41. The amount of debt that my company is carrying is a problem or a potential problem.*

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42. I could get more work done each day if I had fewer interruptions.*

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43. We do special promotions which are available only to our existing clients.*

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44. Payroll is always done on time.*

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45. I haven't yet trained anyone to manage and care for the production/service area as well as I do it myself.*

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46. We keep and use the staff suggestion box (or a similar system).*

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47. I have at least one employee whose sole job is to develop new business.*

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48. There are too many accidents/mistakes in my life.*

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49. A good policy in business would be to cut every corner possible in order to increase profit margins.*

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50. I intend to find a way to be more effective.*

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